[CASE 04.] · Building & renovations · Sydney, NSW
Roman Building Services
Complex renovation projects, and client communication that could not keep up with them.
Tyson Kaye built Roman Building Services a communication system that keeps pace with complex Sydney renovations: automated client updates, self-booking consultations and review capture at handover, earning a verified five-star Google review from the owner.
[01.] The leak
Renovation projects run on trust, and trust runs on communication. With multiple complex builds in flight, updates were living in the builder's head and his phone. Clients waited on replies, consultations were booked by text message ping-pong, and finished projects walked away without leaving a review behind.
[02.] The build
A system that communicates the way the business builds: reliably. Automated client updates at the moments that matter. A streamlined consultation booking flow so enquiries turn into site visits without the back-and-forth. Review management wired to project completion, so every happy handover becomes public proof. All of it behind a new AI-ready website that presents the workmanship properly.
[03.] The result
Replies are instant even mid-pour. Consultations book themselves. Completed projects now leave five-star reviews on the record instead of goodwill in the air, and the verified Google review below is one of them.
“Tyson did an outstanding job developing our new AI website. He combined technical expertise with creativity to deliver a site that's sleek, user-friendly, and innovative. Communication was excellent throughout, and he went above and beyond to make sure everything worked perfectly. Highly recommend!”